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Top Tier Auto Collision

FAQ

Questions, answered straight.

Can't find yours? Call (626) 646-7117 or read our collision guides.

Estimates & visits

Do I need an appointment for an estimate?

No. Come by during business hours (Mon–Fri 8–5 · Sat 9–3), or start online by sending photos through our free estimate form.

Can you give me an estimate from photos?

Photos give us a solid starting point and let us flag parts early. Damage hidden behind panels can only be confirmed in person, so the final estimate is written at the shop.

How long does an in-person estimate take?

Plan on about an hour. Heavier damage can take a little longer to document properly.

Insurance & claims

Which insurance companies do you work with?

All of them — from State Farm, GEICO and Progressive to regional carriers.

Can my insurance company send me to a different shop?

It can recommend one, but California Insurance Code section 758.5 prohibits insurers from requiring a particular shop. The choice is yours.

Do you handle the claim paperwork?

We work directly with your adjuster on estimates, photos and supplements. You still report the claim to your insurer and sign the repair authorization.

Repairs, parts & paint

How long will my repair take?

It depends on the damage, parts and insurance approvals. We give you a realistic timeline after teardown and update you if anything changes.

Will you use OEM parts?

Your estimate and invoice identify every part as OEM, aftermarket, used or rebuilt, as California law requires, and we explain your options before ordering.

Will the new paint match the rest of my car?

Yes — we tint the paint to your car and blend it into the neighboring panels so the repair isn't visible, even against sun-aged paint.

Do you work on luxury and exotic vehicles?

Yes. Every car gets the same careful teardown, structural checks, matched paint and final inspection.

Towing & location

Do you offer towing?

Yes, 24/7. Call (626) 646-7117 and we'll bring the car straight to our collision center.

Where are you located?

11782 Sheldon St, Sun Valley, CA 91352, in the Sun Valley neighborhood of Los Angeles. We moved here from Monrovia — same phone number and same team.

What are your hours?

Monday through Friday 8:00 AM to 5:00 PM, and Saturday 9:00 AM to 3:00 PM. Closed Sunday.

Still wondering? Ask a human.

Call the shop or send photos — we'll give you a straight answer about your car.

11782 Sheldon St, Sun Valley · Mon–Fri 8–5 · Sat 9–3

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